MADISON COUNTY, Alabama (WHNT) – Huntsville and Madison County continue to grow and now a local agency has expanded its ability to better serve with a new facility. Huntsville and Madison County officials celebrated the opening of a new 911 center on Monday.
The new 30,000 square foot facility will house several public safety agencies as well as 911 call takers. The new facility is also equipped with the best technology available.
With a combined communications facility, officials say they’ll be able to respond faster to get people the help they need.
“This has improved our response time due to the advanced technology we have in the building and the care we provide to our employees,” said Lee Gradford, chairman of the Madison County Communications District Council, at News 19.
“With the growth here in Madison County, it gives us a lot more room to grow. Our call volume has definitely increased and with this call volume we need more 911 call takers which means we need more space, ”explained employee Daniel Woodward. .
The new facility also has several amenities for employees, including rooms with bunk beds in case they need to stay in the center for long periods of time, such as in severe weather.
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